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  2. Frequently Asked Questions

How does the Vaccine Validation Service work?

The Vaccine Validation Service is an add-on that ReturnSafe customers can utilize to have ReturnSafe validate their users vaccine data entry

How does it work?

  • Each time a user uploads a vaccine card, the vaccine data entered by the user will be manually reviewed by a ReturnSafe validator to confirm that the data on the uploaded image matches the data entered by the user.
  • Data entered by the user (i.e. name, vaccine type, vaccine dates) will be visually compared to the data on the uploaded Vaccine Card.  
  • This review will occur any time a user submits a vaccine card photo, or updates any of their vaccine data after the vaccine card was initially submitted.
  • If the data entered by the user is confirmed to match the data on the uploaded card, the user’s “Validation” status on the “Vaccine Tracking” report will be set to either "Partially Vaccinated" or “Fully Vaccinated”.

What if a vaccine card is rejected?

  • If the data entered by the user is determined not to match the data on the uploaded card, or if the uploaded card is unreadable, the “Validation” status will be set to "Rejected - Bad Photo" or "Rejected - Bad Data".
  • The ReturnSafe Validator will not contact the users directly. They will instead notify the designated admins email from your organization to review all vaccine cards with a rejected status within the Command Center. 
Below are the most common reasons for a rejected status...

Photo User submits a blurry photo or a non-COVID-19 vaccine record

Date User inputs wrong date for vaccine dose(s)

Incomplete vaccination information (e.g. record does not show both doses for a two-dose series)

Missing Name User name is missing from the vaccine record

Name Mismatch User name does not match name on vaccine record

Record Vaccine record has an unusual appearance


In the case of the last two items above, where a judgement call is required, it is up to your admins whether to accept the data as submitted or to reach out to the employee to request that they submit a new card/data.  If you choose to accept the submission as is, simply update the Verification status of those users in the Vaccine Tracking report to "Fully Vaccinated"