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Why am I seeing a "Login failed" or "Oops, login failed" message?

Reasons you may be seeing a login failed message, and what to do about it

A common method of logging into ReturnSafe is by using your Name, Cell Phone and Email. If you are receiving an error, here are some possible reasons why:

  • Each user must use a UNIQUE phone number, since the purpose is to verify identity by sending a code to the individual's phone.
  • If your phone number has been used to login previously by another user, or by you with a different email address, please contact an admin at your organization to update the phone/email
  • If your phone number has changed, please contact at admin at your organization to update the phone number associated with your account
  • Landlines that are incapable of receiving an SMS cannot be used
  • If you are attempting to use an international phone number, here's how.
  • If your phone number is accepted, but you aren't receiving an SMS, see this article.