How do I suspend a user?

This article will show you how to suspend a user within ReturnSafe. This will remove that user from the dashboard and any reporting, while keeping their historical record intact.

Note: Suspending a user will revoke all access from being able to log into your ReturnSafe instance. 

Suspend A Single User

  1. Access the "People" tab in the ReturnSafe Command Center.
  2. Make sure you are on the "Active" tab within the "People" tab.
  3. Find the user on the active tab that you would like to suspend, beside it you will find three dots. Click on those dots and select "Suspend".

  4. The system will ask you to confirm. After confirmation, the user appears on the "Suspended" tab.
  5. To unsuspend a user, simply reverse the process. On the "Suspended" tab, find the user you are looking for, click the three dots beside their record, and click "Restore".

Bulk Suspend (Suspend Multiple Users)

To bulk suspend, you follow a similar process to suspending a single user. However, there are minor differences involved.

  1. Access the "People" tab, as seen above, and ensure you are on the "Active" tab.
  2.  Check the empty boxes next to the users you want to suspend.
  3. Click "Actions", and select "Suspend Multiple".
  4. The system will ask you to confirm. After confirmation, the users appear on the "Suspended" tab.
  5. To unsuspend a user, simply reverse the process. On the "Suspended" tab, find the user you are looking for, click the three dots beside their record, and click "Restore".