Command Center Overview

An overview of the ReturnSafe Command Center, for admins

Administrators designated by your organization have access to the ReturnSafe Command Center.  If you have been given access, you will have received an email with instructions for accessing the Command Center for your organization.

Here is an overview of each section of the Command Center - you may see some or all of these sections, depending on your level of access.


The Dashboard is where you have access to screening data, including a chart showing the screenings for each day and a summary of the screening results.  You can drill in to a detailed report by clicking on any of the screening results to pull up a view displaying each user's most recent screening result.

You can search for a specific name or screening result using the Search field, and can export the data as a CSV if required.


The Screening tab shows you your current and previous screening surveys.  You can view each of the Questions and Recommendations, and from the Screeners view see the screening flow, logic and associated notifications

Contact Tracing

The Contact Tracing tab allows you to lookup the contacts that have been logged, when a user has tested positive.  You can search for a user by name using the Search field, and click into the Contacts for that user to see any contacts that have been logged either manually via the logbook, or via BTLE/hardware contact logging, if your organization is making use of automated contact logging.

Case Manager

Case Manager is where you can track and manage possible and confirmed COVID-19 cases within your organization. 

Add a new case with the Add a Case button, and drill into a case by clicking on it to see the details of that case.  Within each case, you can:

  • Update the case's status
  • Override the user's check-in recommendation for set time frame
  • See a checklist of tasks for Positive Cases
  • View any contacts that have been logged in ReturnSafe for contact tracing purposes
  • Keep notes on the case

There are several stages of cases available:

Preemptive Cases - This is where you can keep track of users who are awaiting COVID-19 test results, due to exposure or symptoms.

Positive Cases - Move a case here if a user has tested positive.   You can move a case from New to Notified once you have notified the user and any potential contacts.

Cleared Cases - Move a case here once the case is cleared.  You can also archive a case to remove it from the view, if you no longer need visibility into the case.  


If your organization is using hardware for contact tracing, this is where you can assign and un-assign tags to your ReturnSafe users.  Please see the Contact Logging Hardware page for more details on assigning and distributing your devices to users.


The Organization tab shows you a summary of your Command Center Users.